Cookie Policy
Version v1.2 — 19 April 2026
Our Use of Cookies
We use cookies and similar technologies to operate and improve the Platform. Essential cookies are set automatically as they are necessary for the Platform to function. Non-essential cookies are not set until you actively accept them through our cookie consent banner. You can change or withdraw your cookie preferences at any time — see the 'Managing Your Preferences' section below.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember information about your visit, such as your preferences and login status. Some cookies are set by us; others are set by third-party services we use.
Cookies We Use
The table below lists the cookies used on the Lumina Care Therapy Platform. Please note: cookie names should be verified against our live implementation — contact us if you need confirmation of any specific cookie.
Essential Cookies
These cookies are strictly necessary for the Platform to function. They cannot be disabled. No consent is required to set these cookies.
| Cookie name | Purpose | Duration | Type |
|---|---|---|---|
| lumina_auth_token | Authenticates your session and keeps you logged in securely | Session / 30 days | First party |
| lumina_session | Maintains your session state while navigating the Platform | Session | First party |
| lumina_csrf | Cross-site request forgery protection — security measure | Session | First party |
| cookie_consent | Stores your cookie consent preferences so we do not ask again on every visit | 12 months | First party |
Performance Cookies
These cookies help us understand how visitors interact with the Platform by collecting anonymous information. They are only set if you have accepted performance cookies via our consent banner.
| Cookie name | Purpose | Duration | Type |
|---|---|---|---|
| _lumina_analytics | Anonymous usage analytics to help us improve the Platform. No personally identifiable information is collected | 12 months | First party |
Third-Party Cookies
Some cookies are placed by third-party services we use. We do not control these cookies — please refer to the relevant third party's cookie policy for details. These are only set if you have accepted third-party cookies via our consent banner, or where they are strictly necessary for the service they support (e.g. Stripe for payment processing).
| Provider | Cookie name(s) | Purpose | Duration | Policy |
|---|---|---|---|---|
| Stripe | __stripe_mid, __stripe_sid | Fraud prevention and secure payment processing | Session / 1 year | stripe.com/gb/privacy |
| Daily.co | daily-co-session | Required to operate secure video therapy sessions | Session | daily.co/privacy |
Managing Your Preferences
You can change your cookie preferences at any time by clicking the 'Cookie Settings' link in the footer of any page, which will reopen the consent banner. You can also control cookies via your browser settings:
- Delete all cookies from your browser
- Block all or specific cookies
- Block third-party cookies
- Clear cookies automatically when you close your browser
Please note that disabling essential cookies will affect the functionality of the Platform and may prevent you from logging in or booking sessions.
For guidance on managing cookies in your browser, visit aboutcookies.org.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or the cookies we use. Any changes will be posted on this page with an updated version date. Where we add new non-essential cookies, we will request your consent again.
Contact Us
If you have any questions about our use of cookies, please contact us at privacy@luminacaretherapy.co.uk.
Lumina Care Therapy
Company No. 16797732
Office 132, Unit 5, 399-405 Oxford Street, Mayfair, London, W1C 2BU, United Kingdom