Safeguarding & Crisis Policy

Designated Safeguarding Lead

Lumina has a designated safeguarding lead responsible for overseeing safeguarding concerns and protocols. Safeguarding concerns relating to the Platform should be reported to:

Email: safeguarding@luminacaretherapy.co.uk

Postal address: Lumina Care Therapy, Office 132, Unit 5, 399–405 Oxford Street, Mayfair, London, W1C 2BU

This mailbox is monitored during business hours. For urgent or out-of-hours safeguarding emergencies, please contact the relevant local authority adult safeguarding team, the police (999), or NHS 111 directly.

Therapist DBS and Professional Checks

All therapists on the Lumina Care Therapy Platform are required to hold and maintain:

• Valid professional accreditation with a recognised body (BACP, UKCP, HCPC, BPS, or NCS)
• A current and valid enhanced Disclosure and Barring Service (DBS) check (or equivalent for therapists based in devolved nations) where required by their professional body or the nature of their practice
• Valid professional indemnity insurance

Lumina reserves the right to request evidence of DBS clearance at any time. Therapists who cannot provide evidence of appropriate clearance may be suspended from the Platform pending review. Responsibility for maintaining compliant DBS checks rests with the individual therapist as an independent professional.

When Confidentiality May Be Breached

Therapy is conducted on a confidential basis. However, both Lumina and the therapist may share relevant information with appropriate authorities without your consent in the following circumstances:

• There is a serious and credible risk of harm to yourself
• There is a serious and credible risk of harm to another person, including a child
• There is a safeguarding concern relating to a child or vulnerable adult under the Children Act 1989, Children Act 2004, or Care Act 2014
• A court order or legal obligation requires disclosure
• The Mental Capacity Act 2005 requires disclosure to protect a person lacking capacity
• A professional regulatory body requires disclosure

Where possible, your therapist will discuss any safeguarding concern with you before acting. However, in urgent situations where doing so would increase risk, disclosure may be made without prior discussion.

Where Lumina makes a safeguarding disclosure to a third party (such as the police or a local authority), we rely on Article 9(2)(c) UK GDPR (vital interests) and/or Article 9(2)(g) (substantial public interest) as the legal basis for processing Special Category data in that context, as well as Schedule 1 of the Data Protection Act 2018 where applicable.

Crisis Resources

If you are experiencing a mental health crisis, please contact one of the following services immediately:

• Emergency Services: 999 (immediate danger)
• NHS 111: For urgent medical advice (free, 24/7)
• Samaritans: 116 123 (free, 24/7, emotional support)
• Shout Crisis Text Line: Text SHOUT to 85258 (free, 24/7)
• Mind Infoline: 0300 123 3393 (Monday–Friday, 9am–6pm)
• Rethink Mental Illness: 0300 5000 927
• PAPYRUS (under 35s): 0800 068 4141
• Refuge (domestic abuse): 0808 2000 247

Reporting a Safeguarding Concern

If you have a safeguarding concern about a user of the Platform — including yourself — please contact us at safeguarding@luminacaretherapy.co.uk as soon as possible. All concerns are treated as confidential and will be reviewed by our Designated Safeguarding Lead.

Where a concern relates to a therapist's conduct, we may also refer the matter to their relevant professional regulatory body.

Policy Review

This Safeguarding & Crisis Policy is reviewed at least annually and updated whenever there are material changes in law, regulation, or Platform operations. The current version is v1.2, last reviewed 19 April 2026. Next review due: April 2027.

Questions about this policy should be directed to safeguarding@luminacaretherapy.co.uk.